• Complete daily tasks as per briefings, manager instructions, and company SOPs.

• Ensure guest and team safety during all water sports and excursion activities.

• Provide clear and complete information about excursions, diving, and water sports.

• Respond quickly and appropriately in case of emergencies.

• Interact professionally and positively with guests at all times.

• Explain all-inclusive activities and inclusions to guests.

• Promote and up-sell diving courses, water sports, and excursions.

• Answer guest calls professionally, offering accurate and engaging information.

• Report guest complaints to management and follow up as needed.

• Deliver engaging and safety-focused briefings before activities.

• Guide excursions in line with company standards, prioritizing safety and service quality.

• Support team members when needed to ensure smooth operations.

• Complete all required paperwork accurately and on time.

• Maintain cleanliness and hygiene of all equipment and the water sports facility.

• Monitor and report stock levels, gear, and equipment needs to the manager.

• Update bookings and coordinate daily plans with the team.

• Review in-house guest arrivals, emails, and billing to ensure accurate posting and closing.

• Follow all company policies and procedures.

• Ensure clear communication within the team and with management.

• Professional liability insurance

• Minimum 2 years experience and prior working experience in a resort environment in the Maldives is preferred.

• Ability to handle stressful situations calmly

• Excellent customer service, interpersonal, and sales skills

• Great command of English, additional languages can be advantageous

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS