# Vendor Performance Manager, APAC (Sales focus) at Airbnb

> Own performance, SLAs, and business reviews for strategic vendor partners supporting Airbnb's Homes program across APAC.

- Company: Airbnb (airbnb.com)
- Location: Singapore
- Places: Singapore
- Posted: 2026-11-04
- Team: Workforce and Vendor Excellence
- Apply: https://careers.airbnb.com/positions/8349111?gh_jid=8349111
- Page: https://ye.saranatour.dev/jobs/vendor-performance-manager-apac-sales-focus-airbnb-kn76wy4qwpfrncma5rd5hyc0hh8hkgd5

## The posting

Vendor Performance Manager, APAC (Sales focus)
Airbnb · Singapore

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

**The Community You Will Join**

The Vendor Performance Management team oversees a network of high-performing vendor partners, ensuring they deliver maximum value across the CBO organization.

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### **The Difference You Will Make**

The Workforce And Vendor Excellence team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app. As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to **scaling and managing the Homes program**.

You will be responsible for ensuring our vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement, and maintain strict adherence to Airbnb’s quality standards. This role requires a strong blend of analytical rigor, negotiation skills, and a passion for operational excellence within a global vendor network.

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### **A Typical Day**

**Performance Management & Reporting**

- KPI & SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
- Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership.
- Operational Process Optimization: Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.
- Establish Scalable Infrastructure: Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts.
- Business Reviews: Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
- Forecasting & Capacity: Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts.

**Strategic Partnerships & Improvement**

- Continuous Improvement: Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience.
- Contract Adherence: Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates.
- Risk Mitigation: Proactively identify and mitigate operational and compliance risks within the vendor ecosystem.

**Internal Stakeholder Management**

- Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance).
- Synthesize vendor feedback and performance to inform product development and the **Homes business.**
- Provide regular updates to senior leadership on vendor performance and impact.

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### **Your Expertise**

#### **Required Qualifications**

- **10+ year