# Telephone Operator at AccorHotel

> Answer and route all incoming hotel calls, handle guest inquiries, manage wake-up calls, and take messages.

- Company: AccorHotel
- Location: Dubai, Dubai, United Arab Emirates
- Places: Dubai, United Arab Emirates
- Posted: 2026-11-05
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159883600-telephone-operator
- Page: https://ye.saranatour.dev/jobs/telephone-operator-accorhotel-kn7dv0a0hacp4v91vd51wkqq598hqegn

## The posting

Telephone Operator
AccorHotel · Dubai, Dubai, United Arab Emirates

- Receive and answer all calls in a professional, friendly, and efficient manner.
- Maintain clear and effective communication with all departments to ensure smooth service delivery.
- Address guest inquiries politely and courteously, aiming to exceed expectations.
- Greet guests by name when answering calls in line with Accor service standards.
- Stay updated on Hotel facilities, services, and local information to provide accurate assistance.
- Utilize Opera guest profile system to maintain awareness of guest preferences and needs.
- Accurately process and record long-distance call vouchers and update relevant logs.
- Manage wake-up call requests and deliver them punctually according to established standards.
- Operate the switchboard efficiently, ensuring prompt connection of calls.
- Take and deliver messages for guests and management as per required standards.

- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
- Willingness to work evenings, weekends, and holidays as needed.

- Fully Furnished Accommodation
- Friendly working environment.
- Hearists Recognitions Programs