# Telephone Operator at AccorHotel

> Answer and route guest and internal calls, process requests and messages, and log them in the property management system.

- Company: AccorHotel
- Location: Dubai, Dubai, United Arab Emirates
- Places: Dubai, United Arab Emirates
- Posted: 2026-11-05
- Team: Front Office
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159787329-telephone-operator
- Page: https://ye.saranatour.dev/jobs/telephone-operator-accorhotel-kn7da22c4he853edf644ztxp9h8hm602

## The posting

Telephone Operator
AccorHotel · Dubai, Dubai, United Arab Emirates

Novotel & Adagio Premium Dubai Al Barsha is seeking a professional and customer-focused Telephone Operator to join our team. As the first point of contact for our guests and a vital link between hotel departments, you will play a crucial role in delivering efficient and personalized communication services.

- Answer all incoming calls, both internal and external, with a warm and professional demeanor
- Process guest requests, messages, wake-up calls, and complaints efficiently and accurately
- Transfer calls to appropriate departments or guest rooms
- Log all calls, requests, and complaints in the hotel's property management system
- Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures
- Follow standard operating procedures for lost & found, emergency calls, and VIP communication
- Support interdepartmental communication and assist in guest-related coordination
- Ensure guest privacy and security are maintained at all times
- Handle wake-up call requests precisely and follow up on missed calls
- Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests
- Provide information about local attractions, transportation, and services to guests as needed

- Previous experience in a similar role
- Excellent verbal and written communication skills in English; knowledge of Arabic or other languages is a plus
- Proficiency in hotel telephone systems and property management systems (e.g., Opera)
- Exceptional guest service skills and impeccable telephone etiquette
- Strong multitasking abilities and capacity to remain calm under pressure
- High attention to detail and accuracy in handling messages and requests
- Flexibility to work various shifts, including nights, weekends, and holidays
- Basic computer skills and familiarity with office software
- Strong problem-solving abilities and initiative
- Ability to handle confidential information with discretion
- A warm, energetic, and professional personality