# Technical Account Manager at Orkes

- Company: Orkes (orkes.io)
- Location: Australia
- Places: Australia
- Posted: 2024-12-11
- Apply: https://job-boards.greenhouse.io/orkes/jobs/4433616008
- Page: https://ye.saranatour.dev/jobs/technical-account-manager-orkes-kn76epdtx6de8ah37bm0p27b058hh8xy

## The posting

Technical Account Manager
Orkes · Australia

**About Us**

Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine [Conductor](https://github.com/conductor-oss/conductor), Orkes lets developers focus on faster go to market with applications, scaling them to handle [billions of workflows](https://medium.com/orkes/running-a-billion-workflows-a-month-with-netflix-conductor-5fd358d9b6c1) without having to worry about failures, scalability or visibility into the executions.

The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products. The TAM acts as a trusted advisor, helping customers to achieve their business goals through the effective use of the company's solutions.

**Your day-to-day at Orkes:**

- . **Customer Relationship Management:**
 - Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
 - Build and maintain strong, long-term relationships with key stakeholders.
 - Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.
- **Technical Support and Solutions:**
 - Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products.
 - Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.
 - Develop and deliver technical training and product demonstrations to customers.
- **Account Management:**
 - Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
 - Proactively identify and address risks to customer success and retention.
 - Work closely with sales and customer success teams to ensure alignment on account strategies and goals.
- **Customer Advocacy:**
 - Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon.
 - Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs.
- **Project Management:**
 - Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction.
 - Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders.
- **Continuous Improvement:**
 - Stay current with industry trends and best practices to provide innovative solutions to customers.
 - Continuously seek opportunities to improve customer experience and internal processes.
- **Technical Expertise:**
 - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
 - Strong technical background, with experience in software, cloud services, or IT infrastructure
 - Ability to understand complex technical issues and communicate solutions effectively
 - Ability to develop workflows and build custom workers using our SDKs
 - Ability to guide customers on customer hosted worker configuration and scalability
 - Ability to guide customers on DR & mult-cluster architecture approaches
- **Customer-Centric Mindset:**
 - Demonstrated experience in a customer-facing role, preferably in technical