# Support Engineer (L2) at Localstack

> Investigate and resolve L2 customer issues for Itau during BRT hours, reproducing complex cloud and container scenarios.

- Company: Localstack (localstack.cloud)
- Location: Brazil (remote)
- Places: Remote, Brazil
- Posted: 2026-09-28
- Level: L2
- Team: Support Engineering
- Apply: https://jobs.ashbyhq.com/localstack/447e6f9f-4d15-4bd9-a2a3-67534e7ef5ed
- Page: https://ye.saranatour.dev/jobs/support-engineer-l2-localstack-kn71cry87w7c51wtrgkfkrmkjn8hqdb8

## The posting

Support Engineer (L2)
Localstack · Brazil

# **LocalStack - the Local Cloud Sandbox for Developers and AI Agents**

We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by [Notable Capital](https://www.notablecap.com/), [CRV](https://www.crv.com/) and [Heavybit](https://www.heavybit.com/).

LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.

The cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.

Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.

We are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.

LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a small engineering office in Vienna/Austria 🇦🇹 and remote team members from 25 countries including 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more!

👉Check our [Notion Candidate Handbook](https://localstack.notion.site/candidate-handbook-x-localstack) and our [GitHub](https://github.com/localstack/localstack)!

✅ What you will be working on/responsible for

- Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
- Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
- Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
- Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

✅ Experience we expect you to bring to the role

**Programming & Scripting**

- Proficient in any major programming language (preferably **Python**) _(required)_
- Knowledge of **PowerShell**, **Bash**, or other scripting languages _(advantageous)_

**Cloud & Infrastructure**

- Strong expertise in **AWS** _(required)_
- Experience with **Docker** and container networking _(required)_
- Experience with IaC tools such as **Terraform**, **Pulumi**, **AWS CDK/SDK** _(required)_
- Familiarity with **Kubernetes** and **Helm** _(advantageous)_
- Familiarity with **Azure** or other cloud platforms _(advantageous)_
- Familiarity with **Snowflake** _(nice to have)_

**CI/CD & Version Control**

- Proficiency with **Git** and **GitHub** — branching, pull requests _(required)_
- Experience with **CI/CD pipelines** — GitHub Actions, GitLab CI, or similar _(advantageous)_

**Operating Systems & Debugging**

- Strong understanding of **Linux**, **macOS**, and **Windows**
- Skilled in reading and analysing logs to identify and reproduce issues

**Databases**

- Familiarity with **relational and non-relational** database systems

**Communication**

- Excellent **written*