# Support Engineer (AMER) at Supabase

- Company: Supabase (supabase.com)
- Location: Remote, AMER (remote)
- Places: AMER, Remote
- Posted: 2025-01-15
- Apply: https://jobs.ashbyhq.com/supabase/e4e3ccb7-7b7d-42a2-be0f-26cbb5ae4abd
- Page: https://ye.saranatour.dev/jobs/support-engineer-amer-supabase-kn75kfftwjma1d4fmga4gg9pj98hbpeg

## The posting

Support Engineer (AMER)
Supabase · Remote, AMER

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

**You will:**

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: [https://github.com/supabase/supabase/issues](https://github.com/supabase/supabase/issues)).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

**You are:**

- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.

### Timezones & Logistics

- It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).

### **What We Offer**

- **Fully Remote**
 We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- **ESOP**
 Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- **Tech Allowance**
 Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- **Health Benefits**
 Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- **Annual Off-Sites**
 Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- **Flexible Work**
 We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- **Professional Development**
 Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

### **About the Team**

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools deve