# Sr. Product Manager - Conversations at Gohighlevel

> Own the Conversations unified inbox product area end to end, from customer discovery through launch and growth.

- Company: Gohighlevel (gohighlevel.com)
- Location: India (remote)
- Places: Remote, India
- Posted: 2026-11-04
- Level: Senior
- Team: Conversations
- Apply: https://jobs.lever.co/gohighlevel/ed7034a9-cd72-4994-b07a-04edf80bc4aa
- Page: https://ye.saranatour.dev/jobs/sr-product-manager-conversations-gohighlevel-kn73yh3mk5jpfaydnh5bk7y14n8hmqjk

## The posting

Sr. Product Manager - Conversations
Gohighlevel · India

**About us**HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.**Our people**With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.**Our impact**Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our[YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or[Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/)
**About the Team**Conversations is HighLevel's unified inbox. It brings SMS, email, WhatsApp, Facebook and Instagram DMs, TikTok, live chat and calls into one thread per contact, and connects to other CRM products, AI Employee, Reporting and Payments. Agencies use it to manage communication on behalf of their SMB clients, so every improvement we ship compounds across thousands of sub-accounts. As part of the team, you will improve existing inbox capabilities, conceptualize new AI-native features, and deliver solutions that drive improvements to time to value, adoption, engagement and retention.

## **About the Role**

We are looking for a **Senior Product Manager**to join the Conversations team. This role is for self-driven individuals who are passionate about communication products and SaaS. You will independently own a product area within Conversations, from customer calls to post-launch growth, and drive results using data, customer insights and AI-enabled ways of working.

**Your Responsibilities**You will own a defined area of the Conversations product end to end across discovery, delivery, launch and growth. This includes identifying the highest-impact customer problems, validating solutions before build, and partnering with cross-functional teams to ship improvements that move activation, adoption, engagement and retention.

- Set the strategy, roadmap and priorities for your area within the portfolio direction, and own its outcomes.
- Lead 4–6 agency calls a week to uncover the real problems behind feature requests.
- Turn calls, support tickets and feedback into sized insights, jobs to be done and pain points.
- Map each pain point to