This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a family-owned third-party logistics (3PL) provider specializing in eCommerce fulfillment, warehousing, and B2B retail distribution. The company supports client onboarding, retailer integrations, and fulfillment operations, with a focus on maintaining accurate processes and meeting retailer compliance requirements.

Role Overview

The SPS Commerce Specialist will manage the execution and coordination of client onboarding activities and SPS Commerce integrations, ensuring retailer connections are configured correctly, transactions are monitored, and onboarding projects remain on schedule. This role involves troubleshooting EDI errors, coordinating with internal teams, maintaining project documentation, and supporting successful client launches.

The ideal candidate has hands-on SPS Commerce Fulfillment experience, strong project coordination skills, and practical experience using AI tools to improve operational workflows. This individual will work closely with the Onboarding Project Manager, Client Services, Operations, and Finance, with responsibilities divided approximately between SPS/EDI execution (50%), onboarding coordination (30%), and AI-driven reporting and automation (20%).

Location

Fully Remote (Work from Home) | 9:00 AM - 5:00 PM EST

Key Responsibilities

SPS Commerce & EDI Execution

• Set up and test retailer connections in SPS Commerce, including EDI 850 purchase orders, 856 advance shipping notices (ASN), 810 invoices, 846 inventory, and 855/860 documents as required.
• Manage trading partner requirements and retailer routing guides to ensure compliance.
• Monitor SPS Commerce daily for failed or rejected transactions and resolve missing SCAC/BOL information, ASN errors, and duplicate purchase orders.
• Identify and resolve transaction issues before they result in retailer chargebacks.
• Coordinate GS1-128/UCC-128 compliance label and packing list testing with Operations.
• Research retailer chargebacks and prepare root-cause and credit analyses for Client Services and Finance.
• Track SPS support tickets and maintain accurate retailer connection statuses in project trackers.

Client Onboarding & Project Coordination

• Maintain onboarding checklists and project trackers for new clients and sites, including Houston.
• Schedule kickoff, integration, and go-live calls with clients and internal stakeholders.
• Document meeting notes, publish action items, and follow up with responsible team members.
• Collect client setup information, including item masters, SKU and kit configurations, forecasts, carrier accounts, ship-to details, and location IDs.
• Execute bulk order updates and data corrections in the Logistics Portal under the Onboarding Project Manager's direction.
• Prepare complete onboarding handoff documentation to support Account Managers in taking ownership of client relationships.

AI-Driven Reporting & Data Analysis

• Use Claude and Qlik data to analyze purchase order, ASN, and order exports.
• Identify and summarize recurring transaction errors and operational patterns.
• Develop and maintain reusable AI prompts, skills, and templates for onboarding status updates, SPS error