# Solutions Support Engineer - US East at Wiz, Inc.

> Troubleshoot and resolve customers' technical issues with the Wiz security product, and script solutions as needed.

- Company: Wiz, Inc. (wiz.io)
- Location: Remote - USA (remote)
- Places: Remote, United States
- Posted: 2026-10-27
- Team: Global technical support team
- Work mode: Remote
- Apply: https://www.wiz.io/careers/job/4721575006/:title?gh_jid=4721575006
- Page: https://ye.saranatour.dev/jobs/solutions-support-engineer-us-east-wiz-inc-kn7918e413e973waam6jqkvmb98hc0by

## The posting

Solutions Support Engineer - US East
Wiz, Inc. · Remote - USA

Come join the organization that is redefining security for the AI era. As one of the[fastest-growing startups ever,](https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever) we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven[track record of success](https://www.g2.com/products/wiz-wiz/reviews) and a culture that values world-class talent. Not to mention, we're now[powered by Google](https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz), meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

#### Minimum qualifications

- Must be comfortable working 9-6 EST.
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
- 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
- Proficiency with command-line tools and Linux operating system environments.
- Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

#### Preferred qualifications

- Experience with DevOps technologies.
- Familiarity with REST APIs or GraphQL.
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
- Understanding of relational databases.

#### About the job

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

#### Responsibilities

- Responsible for technical customer support experience within the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency