# Software Support Specialist at Valsoft Corporation

> Provide Level 2 and 3 technical support, troubleshooting document management software issues for customers and resellers.

- Company: Valsoft Corporation
- Location: Brasília, Brasília, Brazil (remote)
- Places: Brasília, Remote, Brazil
- Posted: 2026-09-24
- Level: Entry level
- Team: Support team
- Apply: https://apply.workable.com/valsoft-corp/j/0CF246892B/
- Page: https://ye.saranatour.dev/jobs/software-support-specialist-valsoft-corporation-kn7b0h6j4a4k6ex8vzsrdg1afn8hd64n

## The posting

Software Support Specialist
Valsoft Corporation · Brasília, Brasília, Brazil

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities

● Provide customer support for deployment and usage-related software issues

● Resolve and troubleshoot software problems using custom internal ticketing tools

● Collaborate with development and QA teams on issue resolution

● Author and maintain knowledge base articles on common service issues

● Manage multiple support projects with attention to detail

● Communicate effectively with customers and internal teams

**Requirements**

Required Qualifications

● Entry-level experience in technical support or customer-facing roles

● High School Diploma or equivalent

● Strong verbal and written technical communication skills

● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)

● Demonstrated customer service and problem-solving abilities Preferred Qualifications

● Experience with SQL Server and database management

● Ability to build consultative relationships with customers and resellers

● Comfort with public speaking and presentations

● Self-starter with strong organizational skills

● Criminal Background Check Required