# Software Engineer - Customer support at C3 AI

> Diagnose customer issues on the C3 AI platform and ship the application changes needed to fix them.

- Company: C3 AI (c3.ai)
- Location: Bengaluru, Karnataka, India
- Places: Bengaluru, India
- Posted: 2026-08-28
- Team: Customer support
- Apply: https://c3.ai/job-description/8760309002?gh_jid=8760309002
- Page: https://ye.saranatour.dev/jobs/software-engineer-customer-support-c3-ai-kn70zw4dxgacvg4fqwmfwmqspn8hdqw9

## The posting

Software Engineer - Customer support
C3 AI · Bengaluru, Karnataka, India

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: **[C3 AI](https://c3.ai/)**

C3 AI is looking for a **Software Engineer** to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

**Responsibilities:**

- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications and
- Assess and prioritize customer product change requests and validate in advance of customer
- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

**Qualifications:**

- Bachelor’s degree required; advanced degree
- 2+ years of experience (6+ for a Senior Engineer) in software application
- Software product support
- JavaScript and Python
- Proficient with test automation
- Proven experience in cross-organizational
- Proven ability to work effectively in a dynamic, fast-paced

**Preferred Qualifications:**

- Experience supporting or deploying enterprise-scale applications in production.
- Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
- Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

**C3 AI provides a competitive compensation package and excellent benefits****.**

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.