# Social Media and E-Commerce Manager at D2B

- Company: D2B
- Location: Metro Manila, Philippines (remote)
- Places: Metro Manila, Remote, Philippines
- Posted: 2026-06-24
- Apply: https://apply.workable.com/d2b-1/j/D0947FD882/
- Page: https://ye.saranatour.dev/jobs/social-media-and-e-commerce-manager-d2b-kn7edhhdmfw8nryrwmnjkbrveh8hd0h9

## The posting

Social Media and E-Commerce Manager
D2B · Metro Manila, Philippines

**Position:** SOCIAL MEDIA AND E-COMMERCE MANAGER

**Salary range**: 70,000 Philippine Peso _(The final amount will be at the client's discretion based on the candidate’s skills and experience)_

**Working Hours:** 8am-5pm New Zealand business hours (1pm US Pacific time / 4am Philippine time)

**Work set-up:** 100% Remote work under Independent Contractor Agreement

**Holidays**: TBD

**Target Start Date:**TBD

### **About the Company**

This company is a pet wellness brand that specializes in vet-formulated supplements and interactive enrichment products designed to support canine health and behavior. Their primary focus is on addressing day-to-day stress and anxiety in dogs through science-backed calming chews, drops, and spreads.

### **Role Overview**

We are looking for an all-round **Social Media and E-Commerce Manager**with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities.

**RESPONSIBILITIES:**

**Social Media Management & Content Creation (Primary Focus)**

- **Content Calendar Execution:** Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically **Meta (Facebook and Instagram)**.
- **Asset Creation:** Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency.
- **Community Management:** Drive page strategy and engagement by monitoring and actioning social channels, responding promptly to comments, interacting with accounts and direct messages, and identifying potential members of the community.
- **Performance Analytics**: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth.
- **Marketing Support:**Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns.

**Customer Experience & E-Commerce Support (Secondary Focus)**

- **Customer Support:** Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions.
- **Shopify Store Maintenance:**Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing.
- **Email Marketing:**Create customer email content and build communication flows to enhance retention and customer lifetime value.
- **SEO & Insights:** Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues.
- **Administrative Management:**Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.

**Requirements**

### QUALIFICATIONS

- **DTC Experience**: Proven experience working within a Direct-to-Consumer (DTC) E-commerce environment.
- **Social Media Proficiency:** Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
- **E-Commerce Platforms:**Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management.
- **Customer Service Excellence**: Strong background in e-commerce customer support with a track record of upholding h