# ServiceNow Solution Architect at AvePoint

- Company: AvePoint (avepoint.com)
- Location: Singapore
- Places: Singapore
- Posted: 2025-04-09
- Apply: https://www.avepoint.com/careers/job-detail?gh_jid=6788052
- Page: https://ye.saranatour.dev/jobs/servicenow-solution-architect-avepoint-kn75rfssb7ph1n820aa6vqggrs8hj3e9

## The posting

ServiceNow Solution Architect
AvePoint · Singapore

**Job Summary**

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

**Core Responsibilities**

**Strategic Leadership**

- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives

- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub

- Lead architectural decisions for complex, multi-workstream ServiceNow implementations

- Establish centre of excellence frameworks and governance models for sustainable platform growth

**Solution Design & Implementation**

- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance

- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent

- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks

- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence

- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

**Technical Leadership**

- Guide implementation teams on architectural patterns, coding standards, and best practices

- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)

- Architect cross-platform solutions integrating ServiceNow with enterprise systems

- Establish technical governance frameworks and platform standards

- Lead technical discovery workshops and architecture review sessions

**Innovation & Continuous Improvement**

- Research and evaluate new ServiceNow features and capabilities

- Drive adoption of modern development practices including DevOps and Agile

- Mentor team members on ServiceNow best practices and emerging technologies

- Conduct regular architecture assessments and optimization reviews

**Required Qualifications**

**Experience**

- 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture

- Proven track record leading at least 2 large-scale ServiceNow implementations
- Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
 - Environmental, Social and Governance (GRC)
 - Strategic Portfolio Management (SPM)
 - Public Sector Digital Services (PSDS)

**Technical Expertise**

- Deep understanding of ServiceNow platform architecture and capabilities

- Expert knowledge of:

- - Now Platform App Engine

- - Integration Hub and Flow Designer

- - Service Graph CMDB

- - Now Intelligence & AI capabilities

- - Performance Analytics

- - Next Experience UI Framework

- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services

- Experience with modern integration patterns and technologies

**Certifications**

- ServiceNow Certified Technical Architect (CTA)

- ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes C