# Service Desk Analyst at Valsoft Corporation

> Provide first-line IT support, resolve incidents and fulfil service requests for users across the organisation.

- Company: Valsoft Corporation
- Location: Chorley, England, United Kingdom
- Places: Chorley, United Kingdom
- Posted: 2026-10-28
- Team: Service Desk
- Apply: https://apply.workable.com/valsoft-corp/j/F831FE2F61/
- Page: https://ye.saranatour.dev/jobs/service-desk-analyst-valsoft-corporation-kn757syqhwd6174nwkessydb298hdc7d

## The posting

Service Desk Analyst
Valsoft Corporation · Chorley, England, United Kingdom

Positive Solutions Limited is seeking a Service Desk Analyst to join their growing team. As a Service Desk Analyst, you will be responsible for providing first-line IT support and excellent customer service to users across the organisation. This includes resolving incidents, fulfilling requests, and escalating issues as necessary. The role contributes to maintaining a high standard of service delivery and supports compliance with organisational policies, including ISO 27001 and ISO 9001 standards.

**ABOUT POSITIVE SOLUTIONS LIMITED:**

Positive Solutions has been delivering healthcare technology to pharmacies across the UK since 1993 and has more recently expanded into care homes. Headquartered in Chorley, Lancashire, the company provides a suite of interoperable applications that streamline pharmacy and care home operations, improve patient engagement, and deliver business intelligence insights. Its solutions serve everyone from single-site independents to corporate groups and national pharmacy estates, helping them automate workflows, save time and improve the patient experience.

**ABOUT TAG SOFTWARE GROUP:**

TAG Software Group is a team of experienced investors and operators dedicated to acquiring, enhancing, and growing mission-critical software companies serving SMB, enterprise, and public sector customers.

Founded as part of a permanent home for software companies, we don’t buy to sell. Our focus is on long-term partnerships that protect your legacy, employees, and customers.

Our in-house team delivers an efficient, transparent, and seller-friendly process, ensuring speed and certainty of close. Once part of TAG, your company gains access to proven best practices, dedicated value-creation resources, and the extended ecosystem of our sister companies – helping your business reach the next level.

**Requirements**

**Incident and Request Management**

- Act as the first point of contact for all customer technical issues, providing prompt and professional support.
- Log, categorise, and prioritise incidents and service requests in the service management system.
- Diagnose and resolve technical issues within agreed service level agreements (SLAs).
- Escalate unresolved issues to appropriate teams or second-line support in accordance with escalation protocols.

**Customer Service**

- Provide excellent customer service, ensuring users are kept informed about the progress of their requests.
- Communicate technical information in a clear, non-technical manner to end-users.
- Gather and document user feedback to improve service delivery.

**ISO 27001 Responsibilities**

- Follow organisational policies and procedures related to information security.
- Maintain the confidentiality, integrity, and availability of information when handling incidents.
- Report any identified information security risks or breaches to the appropriate authority.
- Support the organisation's Information Security Management System (ISMS) through daily activities.

**ISO 9001 Responsibilities**

- Adhere to the organisation’s Quality Management System (QMS) processes and standards.
- Contribute to quality assurance by ensuring consistent and accurate logging of tickets and documentation.
- Identify opportunities for service improvement and communicate them to the team.

**Documentation and Knowledge Sharing**

- Maintain accurate and up-to-date documentation of issues, solutions, and