# Senior Software Engineer, Backend at Retell Ai

- Company: Retell Ai (retellai.com)
- Location: San Francisco Bay Area
- Places: San Francisco, United States
- Posted: 2024-12-03
- Apply: https://jobs.ashbyhq.com/retell-ai/3e4fa860-4673-49bf-b577-57e73b6292fe
- Page: https://ye.saranatour.dev/jobs/senior-software-engineer-backend-retell-ai-kn7bkx2kxhb2cdvqhfd7w61vsn8hatjx

## The posting

Senior Software Engineer, Backend
Retell Ai · San Francisco Bay Area

## **ABOUT RETELL AI**

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

**Recent recognition:**

- [No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026](https://finance.yahoo.com/technology/ai/articles/voice-ai-startup-retell-ai-145200025.html)
- [Top 50 AI Apps, a16z (2025)](https://a16z.com/the-ai-application-spending-report-where-startup-dollars-really-go/)
- [#3 Fastest-Growing Software Company, G2 Best Software Awards 2026](https://company.g2.com/news/g2s-2026-best-software-awards)
- [Best Agentic AI Software, G2 Best Software Awards 2026](https://www.retellai.com/blog/retell-ai-recognized-as-the-best-agentic-ai-software-by-g2)
- [#4 Fastest-Growing Software Vendor, Brex Benchmark 2025](https://www.brex.com/journal/brex-benchmark-december-2025)
- [Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC](https://www.nasdaq.com/videos/retell-ai)
- [Top-Ranked Startup, Lean AI Leaderboard](https://leanaileaderboard.com/)
- [Backed by Y Combinator](https://www.ycombinator.com/companies/retell-ai)

## **ABOUT THE ROLE**

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

As a Senior Backend Engineer, you’ll shape the core systems powering millions of AI-driven conversations. You’ll tackle real-time audio, global telephony, and developer tooling, working across the stack with the founding team. This high-impact role offers rapid feedback loops, customer collaboration, and the chance to define a category-leading product.

## **KEY RESPONSIBILITIES**

- Build foundational architecture for Retell's platform, such as prompt orchestration, testing frameworks, observability dashboards, and telephony integrations.
- Design scalable backend systems and DevOps workflows for reliable performance across millions of calls.
- Lead complex projects from architecture to production, driving delivery and monitoring.
- Collaborate with product and design teams to create intuitive APIs and interfaces for quick customer onboarding.
- Support customer onboarding, troubleshoot issues, and turn feedback into product improvements.

## **YOU MIGHT THRIVE IF**

- Have **2+ years of backend development experience** and a strong foundation in CS fundamentals (CS/CE/EE degree or equivalent).
- Have worked on **scalable, high-performance backend systems**, especially anything involving concurrency,