# Senior Manager, IT Delivery at Toast

- Company: Toast (toasttab.com)
- Location: Remote, US (remote)
- Places: Remote, United States
- Posted: 2026-05-18
- Apply: https://careers.toasttab.com/jobs?gh_jid=7851279
- Page: https://ye.saranatour.dev/jobs/senior-manager-it-delivery-toast-kn7662c8vn7m9ypdgaxa6mrxpn8hd08k

## The posting

Senior Manager, IT Delivery
Toast · Remote, US

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a **Senior Manager, IT Delivery** - a technical, hands-on "player-coach" who will serve as the strategic execution engine for our Information Technology department. Reporting to the Senior Manager of IT Systems, you will bridge the gap between our high-performing engineering leaders and teams and evolving business needs. This role is designed for a proactive decision-maker who deeply understands system architecture and can navigate ambiguity to drive high-visibility, cross-functional initiatives across the IT ecosystem.

**The Team & Impact:** You will manage a single Project Manager and support five specialized units: MDM, SaaS, Network, ServiceNow DevOps, and Compliance (UAR Coordination). Your success is measured by your ability to; unblock technical bottlenecks, onboard, consolidate and integrate tooling, find efficiencies in processes and tech, proactively identify and address end user pain points, and act as a credible, highly communicative face for IT across the enterprise.

**A day in the life (Responsibilities)**

- **Hands-On Delivery:** Lead the end-to-end execution of critical IT systems initiatives (e.g., SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations).
- **Ecosystem Integration & Decision Making:** Drive holistic decisions across IT domains by understanding how core platforms (such as Identity, Service Management, and Collaboration tools) integrate and operate together.
- **Roadmap & Analytical Reporting:** Partner closely with IT Leaders to Define success metrics for IT programs and build dashboards to track enterprise-wide impact, regularly publishing post-mortems and trend analyses to inform future technical and strategic decisions.
- **IT Enablement & User Adoption:** Drive enterprise-wide user adoption for the tech stack. Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
- **Strategic Liaison:** Serve as the highly communicative primary point of contact between IT domains (Systems, Security, Infrastructure) and external business stakeholders, translating complex technical infrastructure into clear business value.

**What you'll need to thrive (Requirements)**

- **Experience:** 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
- **Core Systems Knowledge:** Demonstrated, hands-on familiarity with core IT industry tools, specifically **ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling**. You must understand how these tools operate and integrate at a foundational level.
- **Ambiguity Navigation & Decision-Making:** Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
- **Matrix Leadership:** Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
- **Exceptional Communication:** Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for