# Senior Manager, Global Premier Support at Databricks

- Company: Databricks (databricks.com)
- Location: Sydney, Australia
- Places: Sydney, Australia
- Posted: 2026-06-09
- Apply: https://databricks.com/company/careers/open-positions/job?gh_jid=8583146002
- Page: https://ye.saranatour.dev/jobs/senior-manager-global-premier-support-databricks-kn74vnzz6nctsc3z0bgxs7r0q98hdxmb

## The posting

Senior Manager, Global Premier Support
Databricks · Sydney, Australia

P-1562

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

#### **The Impact You Will Have**

- Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
- Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
- Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
- Contribute to program enhancements and offerings tailored to evolving customer needs
- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
- Conduct internal and external Support Experience QBRs

#### **What We Look For**

- 15+ years of industry experience, with at least 6+ years of management experience
- Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
- Ability to work with strategic customers, driving multiple competing priorities
- Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
- 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
- Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
- Experience with influencing senior executives and and senior customer leaders
- B.S degree in Computer Science or a related field is required (M.S. preferred)

**About Databricks**

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on [LinkedIn](https://www.linkedin.com/company/databricks), [X](https://x.com/databricks), [YouTube](https://www.youtube.com/@Databricks), and [Instagram](https://www.instagram.com/databricksinc/?hl=en).

**Benefits**At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click [here](https://docs.google.com/document/d/154un3e8Xav4BceOSlcYFZRGEuQI54xMxVydRwQn54eQ/edit?usp=sharing).

**Our Commitment to Diversity and Inclusion**

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure