# Senior Loan Processor (AU Mortgage) - Mercury at D2B

- Company: D2B
- Location: Metro Manila, Metro Manila, Philippines (remote)
- Places: Metro Manila, Remote, Philippines
- Posted: 2026-07-28
- Apply: https://apply.workable.com/d2b-1/j/E2CD1957BA/
- Page: https://ye.saranatour.dev/jobs/senior-loan-processor-au-mortgage-mercury-d2b-kn7e9xtg5csx16j2t51n4me3t18hdm9w

## The posting

Senior Loan Processor (AU Mortgage) - Mercury
D2B · Metro Manila, Metro Manila, Philippines

Position : Senior Loan Processor
Salary : $2,200 AUD / month
Working Hours & Conditions : AU Business Hours

ABOUT THE COMPANY:
The client is a high-performing Australian mortgage brokerage dedicated to providing tailored finance solutions—ranging from residential and self-employed lending to SMSF and commercial finance.

ROLE OVERVIEW:

We are currently scaling operations and looking for a highly capable, autonomous Senior Mortgage Loan Processor to join as our core operational right hand. This is a foundational role within the business for an experienced processor who takes pride in owning the end-to-end file pipeline, with long-term potential to expand responsibilities as the team grows.

You will take complete ownership of the end-to-end residential loan processing workflow, freeing up the Principal Broker to focus on high-level client strategy, referral partner relationships, and business growth. We deal with a high volume of complex files, including self-employed clients, company structures, and business owners.

We need someone who can hit the ground running with minimal hand-holding. You should be comfortable reading complex financial documents, navigating lender portals, and working comfortably within an evolving, tech-forward environment.

RESPONSIBILITIES:

1. End-to-End Loan Processing & File Preparation

- Manage loan applications from initial document collection through to settlement.
- Review and analyze complex income documents—including personal tax returns, company financial statements, ATO notices of assessment (NOA), and profit & loss statements.
- Fact-check data, run calculations, and ensure files comply with Best Interest Duty (BID) and lender requirements.
- Package and submit clean, fully documented loan applications to lenders via ApplyOnline / LIXI.
- Actively track, manage, and clear lender MIRs (More Information Required) to push applications swiftly through to formal approval.

2. Portfolio Management & Rate Reviews

- Conduct proactive rate reviews and lodge repricing requests with existing lenders to ensure clients maintain competitive interest rates.
- Pull regular portfolio reports to identify clients due for annual reviews or fixed-rate expiry follow-ups.
- Draft and send templated client emails regarding pricing outcomes, rate changes, and refinancing opportunities.

3. Workflow & Admin Support

- Maintain accurate CRM data and status updates within Connective Mercury / Nexus.
- Assist in organizing client reviews and booking follow-up appointments for the Principal Broker.
- Collaborate with the Principal Broker to document, refine, and optimize repeatable processing workflows using video (Loom) and modern AI tools.

**Requirements**

Non-Negotiables (Must-Haves)

- Minimum 5 years of direct experience in Australian residential mortgage loan processing.
- Proven ability to read and analyze self-employed income documents, including business financial statements and complex tax returns.
- Proficiency with Connective CRM tools (Connective Mercury or Connective Nexus platform experience highly preferred).
- Deep understanding of Australian lender policies, ApplyOnline, and standard broking compliance (BID).
- Exceptional written and verbal English communication skills (comfortable drafting client-facing emails and liaising with Australian lender BDMs/credit assessors).
- Self-directed mindset: able to problem-sol