Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

About Our Clients

We are a recruiting partner representing_three leading, fast-growing e-commerce retention agencies_currently scaling their teams. By applying to this single role, you will be considered for three distinct agency dynamics depending on your background and career goals:

They are looking for experienced Lifecycle & Retention Growth Strategistswho can take ownership of customer retention, lifecycle marketing, and growth initiatives.

• The Enterprise Scale Agency: Best for strategists who love global teams, structured multi-person account pods, and managing high-profile global brand portfolios.
• The Agile Boutique Studio: Best for autonomous, execution-focused strategists who love working closely with founders and driving rapid list growth for 7-figure brands.
• The Data & Tech-Heavy Growth Shop: Best for analytical minds who love custom data pipelines, proprietary funnel architectures, and leveraging advanced AI production tools.

This is a strategic, hands-on role for someone who understands how to turn customer and performance data into actions that improve revenue, retention, engagement, and customer lifetime value.

Depending on the client, your scope may include email and SMS marketing, lifecycle automation, retention strategy, subscription growth, customer journeys, experimentation, and cross-functional team leadership.

Key responsibilities

• Own lifecycle and retention strategy across email, SMS, subscription, and other customer touchpoints based on business needs.
• Analyze customer, campaign, retention, and revenue data to identify opportunities and determine what should be tested or optimized.
• Develop and execute experiments around offers, messaging, segmentation, customer journeys, subscription conversion, retention, and lifecycle engagement.
• Build and optimize lifecycle programs, including campaigns, automated flows, onboarding, post-purchase, winback, cancellation/save journeys, and other retention initiatives.
• Translate data and customer behavior into clear strategic recommendations and actionable plans.
• Own performance against key business outcomes such as revenue, retention, customer lifetime value, subscription take rate, churn, or lifecycle program performance.
• Work directly with clients, founders, or senior stakeholders to present performance, recommendations, and strategic priorities.
• Lead and coordinate cross-functional teams including copywriters, designers, project managers, developers, and other marketing specialists.
• Provide clear briefs, direction, feedback, and quality control to ensure execution aligns with strategy and brand requirements.
• Troubleshoot lifecycle marketing, CRM, subscription, or customer journey issues and provide practical solutions.
• Identify opportunities to improve processes, systems, and workflows, including the use of AI and automation where appropriate.
• Monitor account/customer health and proactively identify risks, performance gaps, and opportunities for improvement.
• Help build scalable playbooks, processes, and best practices that imp