# Senior Applications Support Specialist at Ensono

> Lead major incident response, root cause analysis, and reliability engineering for production applications and middleware.

- Company: Ensono (ensono.com)
- Location: Pune, India
- Places: Pune, India
- Posted: 2026-10-12
- Level: Senior
- Team: Applications Support
- Work mode: Hybrid
- Apply: https://ensono.com/company/careers/jobs-board/?gh_jid=4740876005
- Page: https://ye.saranatour.dev/jobs/senior-applications-support-specialist-ensono-kn72hset566nr47e8wedbh0dmh8hdxjr

## The posting

Senior Applications Support Specialist
Ensono · Pune, India

**Key Responsibilities**

**Incident & Problem Management**

- Lead **major incident (MI)** bridges and restore service with minimum business impact.
- Handle all **L3 escalations**, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own **technical RCAs**, drive long‑term and systemic remediation.
- Identify recurring failure patterns and risks.

**Reliability Engineering**

- Apply **SRE principles**: SLIs/SLOs, error budgets, resilience patterns.
- Tune **JVM parameters**, analyze thread/heap dumps, and improve performance.
- Influence application architecture for **fault tolerance, scalability, and recoverability**.
- Validate **DR readiness**, failover behavior, and resilience testing outcomes.

**Change, Release & Risk**

- Provide **technical approval** and risk assessment for high-risk changes.
- Enforce **operational readiness** for new apps and major releases.
- Ensure changes meet **audit, compliance, and regulatory expectations**.

**Automation, Monitoring & Observability**

- Build advanced automation using **Shell/Python/PowerShell**.
- Develop frameworks for **health validation**, automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve **MTTR**.

**Leadership & Mentorship**

- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.

**Skills & Qualifications**

**Technical (Mandatory)**

- Strong knowledge of **application architecture, distributed systems, and middleware**.
- **Java expertise**: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- **.Net --**CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong **Unix/Linux**, networking basics, and advanced scripting (**Shell/Python/PowerShell/VBS**).
- Advanced **SQL** and understanding of databases; Autosys (or equivalent scheduler).
- Handson with **observability tools**:**Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.**

**Reliability & Operations**

- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in **regulated production environments**.

**Soft Skills**

- Strong technical leadership and decision‑making.
- Clear communication during high‑pressure incidents.
- Ownership mindset and business awareness.

**Experience & Education**

- **7–12+ years** in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor’s degree in **Computer Science/Engineering** or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).

**Working Conditions**

- On‑call and after‑hours support as required.
- Fast‑paced environment with multiple priorities.
- Hybrid working model