The Security Manager supports the Director of Security in overseeing the daily security, safety, emergency preparedness, fire and life safety, loss prevention, package handling, and asset-protection activities at Fairmont Copley Plaza.

This position supervises contracted security personnel and helps ensure a safe, welcoming, and service-oriented environment for guests and colleagues. The Security Manager coordinates daily staffing, investigations, emergency response, incident documentation, key control, lost and found, and security coverage for VIPs and special events in the absence of Director of Security.

In the absence of the Director of Security, the Security Manager assumes responsibility for the daily operation of the Security Department

Financial & Business Performance

• Assist the Director of Security with departmental scheduling, timekeeping, expenses, equipment, and daily operating requirements.
• Assist the Director of Security with assigning shifts, duties, posts, and special-event coverage based on hotel activity and identified risks.
• Coordinate the daily deployment of contracted security officers.
• Administer electronic and manual keys, access cards, master keys, and key-control records.
• Support loss-prevention activities, claims documentation, investigations, evidence preservation, and follow-up.
• Maintain accurate incident reports, investigation files, patrol logs, training records, key-control records, and other required documentation.
• Identify security vulnerabilities, equipment concerns, and procedural deficiencies and recommend corrective action.
• Monitor the performance, attendance, appearance, and conduct of contracted security officers and event staff.
• Assume responsibility for daily Security operations when the Director of Security is unavailable.
• Manage the performance and administration of contracted security officers when applicable.
• Serve as a hotel’s liaison with the third-party security company that provides security officers and event staff to the hotel.

Guest Experience & Service Excellence

• Approach all interactions with guests and colleagues in a friendly, respectful, discreet, and service-oriented manner.
• Support and enforce hotel policies related to guest and colleague safety and security.
• Ensure Security personnel provide professional and responsive service consistent with Fairmont and property standards.
• Respond promptly to medical emergencies, disturbances, suspicious activity, missing property, unauthorized access, and other safety or security concerns.
• Supervise and conduct investigations involving guests, colleagues, hotel assets, accidents, injuries, theft, or property loss.
• Review surveillance footage, conduct interviews, obtain statements, preserve records, and prepare accurate investigative reports.
• Protect guest and colleague privacy during investigations, medical responses, welfare checks, room entries, and interactions with outside agencies.
• Implement established procedures for fires, evacuations, bomb threats, severe weather, suspicious packages, utility failures, and other emergencies.
• Assist with security planning for VIPs, dignitaries, high-profile guests, large groups, and special events.
• Coordinate professionally with law enforcement, fire officials, emergency medical services, executive protection teams, and other outside agencies.
• Maintain collaborative working relationships with all