# Security Manager at AccorHotel

> Lead security shifts, direct agents and supervisors, and investigate incidents at the Santa Monica hotel.

- Company: AccorHotel
- Location: Santa Monica, CA, United States
- Places: Santa Monica, United States
- Posted: 2026-11-06
- Team: Security
- Reports to: Assistant Director of Security
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159994289-security-manager
- Page: https://ye.saranatour.dev/jobs/security-manager-accorhotel-kn7573q4t342gj4q6q8c2xq1kd8hpwsq

## The posting

Security Manager
AccorHotel · Santa Monica, CA, United States

Reporting to the Assistant Director of Security, responsibilities and essential job functions include but are not limited to the following:

**_Daily Security Operations_**

- Lead security operations on assigned shifts as the department's manager on duty, directing Security Agents and Supervisors and ensuring all posts and patrols are covered.
- Build and publish staffing schedules that match occupancy, groups and events, while managing overtime against budget.
- Conduct regular patrols and security inspections of guest floors, bungalows, pool and beach-access areas, restaurants and bars, back-of-house areas, loading dock, parking and grounds; identify and correct hazards right away.
- Oversee the colleague entrance, package and bag-check procedures, lost and found, and the key control program, including key card audits, lockouts, in-room safe openings and guest room entry procedures.
- Monitor CCTV and alarm systems, and complete a monthly check confirming that cameras, alarmed doors and duress alarms are fully working.
- Respond to and take charge of incidents, including medical calls, fire alarms, disturbances, intoxicated or unruly guests, unauthorized visitors and guest welfare checks; ensure guests and colleagues receive timely medical attention.
- Make sure daily activity logs, pass-down reports and other required records are complete and accurate on every shift.

**_Guest Experience & Discretion_**

- Ensure prompt, courteous and professional service for internal and external guests, and uphold the highest standard of customer service at all times.
- Support security arrangements for VIPs, celebrities, high-profile guests and events, working with Front Office, Guest Relations, Sales & Events and visiting protective details.
- Maintain the utmost confidentiality and discretion regarding guests, residents and colleagues; manage media, paparazzi and unwanted visitors tactfully.
- Resolve guest concerns, disputes and complaints graciously, and coach the team to keep a warm, visible but unobtrusive presence.

**_Investigations & Reporting_**

- Investigate and follow up on all security threats, breaches, thefts, losses, accidents and safety reports made by guests or colleagues, including evidence gathering, interviews and written statements.
- Write clear, comprehensive incident and security reports, and escalate serious matters promptly to the Director of Safety & Security.
- Support People & Culture on colleague investigations, ensuring confidentiality and consistent documentation.
- Report guest and general liability incidents and colleague injuries promptly, and assist with workers' compensation and insurance claim follow-up.

**_Safety, Compliance & Emergency Preparedness_**

- Ensure the team follows all applicable security, privacy and safety laws and standards, including Cal/OSHA, ADA, California BSIS regulations, Accor and Fairmont brand standards, and hotel policies.
- Support the hotel's Injury and Illness Prevention Program (IIPP) and Workplace Violence Prevention Plan, and serve as an active member of the Safety Committee, including regular safety inspections.
- Help conduct fire drills, evacuation exercises and emergency simulations, and help maintain fire and life safety equipment in partnership with Engineering.
- Know and carry out the hotel's Emergency Response Plan for earthquake, fire, tsunami and coastal weather, power outage, bomb threat and active