Key Responsibilities

• Platform Maintenance & Operations
• Client Guidance & Enablement
• Feasibility Assessment & Solution Advisory
• Campaign Support & Optimization
• Documentation & Process Improvement

Required Skills & Experience

• Proficiency in Salesforce Marketing Cloud, including Email Studio, Automation Studio, Journey Builder, Contact Builder, and Content Builder.
• Strong understanding of data extensions, subscriber management, and marketing automation.
• Technical troubleshooting and maintenance skills, especially in resolving platform issues (e.g., data sync errors, send failures).
• Excellent client communication and stakeholder management abilities.
• Ability to translate business requirements into platform capabilities and explain technical concepts in a business-friendly manner.
• Experience in feasibility analysis and solution design for marketing and integration requests.
• Critical thinking to assess options, limitations, and suggest scalable solutions.

Desirable Attributes

• Experience mentoring or training junior staff.
• Proactive in process improvement and documentation.
• Ability to work independently and as part of a cross-functional team.

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