Position: Sales Support

Salary: To follow

Working Hours & Conditions: Full-time, Monday to Friday, 9am to 6pm UK time

Holidays: To follow

ABOUT THE COMPANY:

The company have been creating exceptional interiors since 1998. They

specialise in interior architecture, design and project delivery, working with private

clients, residential developers and leading property partners across the UK and

internationally.

ROLE OVERVIEW:

We are looking for an organised, proactive and confident Sales Support professional

to support the day-to-day management and growth of the hdesign account.

This is a remote support role working closely with the hdesign Account Manager and

wider Clark Design Group team. The role will focus on managing incoming leads,

proactive client outreach, follow-ups, CRM administration, quotation support and

ensuring opportunities are consistently progressed through the sales pipeline.

A key part of the role will be maintaining regular communication with Hamptons

branches, agents and referred clients, ensuring leads are responded to promptly and

that agreed follow-ups and actions are completed.

The ideal candidate will be highly organised, confident communicating by phone and

email, comfortable working with CRM systems and able to independently manage a

high volume of day-to-day sales activity.

RESPONSIBILITIES:

Lead Management & Client Communication

• Monitor and manage new hdesign enquiries and referrals received from Hamptons.
• Respond to new leads promptly by email and telephone using agreed processes and templates.
• Contact prospective clients to introduce hdesign services and establish their initial requirements.
• Undertake regular follow-ups with existing opportunities to maintain momentum and establish next steps.
• Schedule calls, consultations and meetings for the hdesign Account Manager where required.

Proactive Sales Outreach

• Work through weekly property sales and exchange lead lists- outbound calls and emails to introduce hdesign services to clients.
• Support regular communication with Hamptons Sales, Lettings and Property
• Management teams to encourage referrals.
• Identify potential opportunities that require escalation to the Account Manager.

CRM & Pipeline Management

• Maintain accurate and up-to-date records within the company CRM.
• Log new enquiries, communications, notes, requirements and next actions.
• Update pipeline stages as opportunities progress.
• Support weekly pipeline reviews and identify leads requiring follow-up.

Sales & Quotation Support

Following training and onboarding:

• Gather the information required from clients and internal teams to support quotations and proposals.
• Assist with preparing and issuing standard quotations using agreed company pricing and processes.
• Follow up issued quotations and record client feedback.
• Coordinate information between Sales, Design and Projects where required.
• Support preparation of sales documents, presentations and client information.
• Assist with administrative tasks required to progress an opportunity from enquiry through to instruction.

Account Support

• Support the hdesign Account Manager with day-to-day administration and communication across the Hamptons account.
• Help maintain regular engagement with branches and key contacts.
• Coordinate follow-ups and actions arising from meetings and calls.
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