The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise. We are trusted advisors for our prospects and clients, driving Asana towards goals of Double the business in three years. Our team bridges the gaps between the voice of business and voice of customer, gathering first-party insights to fuel & inspire further evolutions of our software platform, thereby enabling the world’s teams to work effortlessly today and on into the future.

As a Solutions Engineer (L3), you will play a critical role in helping prospective customers understand the tangible value of Asana. Through discovery and close alignment with customer outcomes, you will guide stakeholders through ROI-based conversations, using your demonstration skills to connect uncovered pain points directly to Asana's value. You will serve as a key technical partner to Sales, facilitating seamless cross-functional communication and applying your SaaS evaluation knowledge to help move opportunities smoothly toward close.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. (Note: We will adjust this placeholder once you confirm the exact location/remote policy).

What you’ll achieve

• Collaborative Solutioning: Partner cross-functionally with Sales, Customer Success, Professional Services, and channel partners to gather critical data and build tailored in-product solutions that address customer pain points.
• Trusted Advisory: Position yourself as a trusted advisor to prospective customers, leading discovery conversations that tie Asana's capabilities directly to their core business outcomes and ROI.
• Demonstrations & Presentations: Design and deliver engaging, customer-specific product demonstrations that clearly communicate the value of Asana across diverse audiences.
• Scalable Workflow Development: Develop repeatable, high-impact workflow solutions within Asana that can be leveraged across the broader customer base.
• Impact Tracking & Metrics: Support the broader Solutions Engineering team by capturing key engagement metrics and data insights that inform leadership on global business impact.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 2+ years of professional customer-facing experience in SaaS (experience in an SDR, Customer Success, Implementation, or Consulting role is welcome).
• Strong consultative and interpersonal skills with the ability to build trust, listen actively, and uncover root business challenges.
• Analytical and quantitative problem-solver capable of translating customer requirements into structured, demonstrable software solutions.
• Clear, compelling communicator and storyteller who is comfortable conveying data and technology workflows to audiences of varied backgrounds.
• Collaborative partner with a track record of coordinating smoothly with internal teams such as Sales, Customer Success, and Marketing.

At Asana,