# Room Attendant at AccorHotel

> Clean and service guest rooms, bathrooms and common areas to hotel standards, and handle guest requests and complaints.

- Company: AccorHotel
- Location: Miami Beach, FL, United States
- Places: Miami Beach, United States
- Posted: 2026-11-05
- Team: Housekeeping
- Reports to: Floor Supervisor
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159974845-room-attendant
- Page: https://ye.saranatour.dev/jobs/room-attendant-accorhotel-kn7bf25zx83fzf5jvq7gvvg1md8hqzft

## The posting

Room Attendant
AccorHotel · Miami Beach, FL, United States

****JOB OVERVIEW:****

Under the general guidance of the Floor Supervisor,****Room Attendant**** assist in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

****YOUR KEY RESPONSIBILITIES:****

- Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards.
- Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
- Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
- Ensure VIP amenities and gifts are replenished and presented daily.
- Dispose of trash and soiled linen safely and correctly, following hotel protocols.
- Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
- Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
- Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
- Adhere to hotel key control procedures and maintain accountability for assigned keys.
- Immediately turn in all lost and found items and follow the hotel's lost property procedures.
- Support inventory checks and participate in special cleaning projects as required.
- Ensure guest property is handled with care and in accordance with hotel standards.
- Report any damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor
- Notify the Floor Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
- Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
- Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
- Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

****ADDITIONAL RESPONSIBILITIES:****

- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

****SPECIFIC JOB KNOWLEDGE & SKILLS:****

- High school diploma or equivalent required.
- One to two years of experience in a guest-facing role, preferably in an upscale or lifestyle brand hotel.
- Warm, friendly, and approachable demeanor with a positive attitude.
- Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
- Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
- Capable of worki