JOB OVERVIEW:

Under the general guidance of the Floor Supervisor,Room Attendant assist in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

YOUR KEY RESPONSIBILITIES:

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards.
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of trash and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Immediately turn in all lost and found items and follow the hotel's lost property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Ensure guest property is handled with care and in accordance with hotel standards.
• Report any damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor
• Notify the Floor Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
• Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
• Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required.
• One to two years of experience in a guest-facing role, preferably in an upscale or lifestyle brand hotel.
• Warm, friendly, and approachable demeanor with a positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
• Capable of worki