# Resort Host at AccorHotel

> Welcome resort guests, manage check-in and check-out, and personalise their stay at Banyan Tree Dubai.

- Company: AccorHotel
- Location: Dubai, Dubai, United Arab Emirates
- Places: Dubai, United Arab Emirates
- Posted: 2026-11-06
- Team: Front Office
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000160200410-resort-host
- Page: https://ye.saranatour.dev/jobs/resort-host-accorhotel-kn77may596e707kcf6k9x0ekxs8hs82f

## The posting

Resort Host
AccorHotel · Dubai, Dubai, United Arab Emirates

**Summary**

As a **Resort Host**, you will create a warm and personalised experience for guests throughout their stay at Banyan Tree Dubai. From welcoming arrivals to ensuring a smooth departure, you will combine efficient front office service with thoughtful attention to individual preferences, helping every guest feel recognised and cared for.

**Key Responsibilities**

**Guest Experience & Service**

- Welcome guests warmly and deliver personalised service in line with Banyan Tree standards.
- Anticipate guest needs, recognise preferences and special occasions, and arrange thoughtful touches.
- Share recommendations on resort facilities, dining, wellness experiences and local attractions.
- Handle guest enquiries and concerns with care, resolving issues within your authority and escalating where needed.

**Front Office Operations**

- Manage check-in and check-out efficiently, ensuring accurate registration, room allocation and billing.
- Prepare for arrivals by reviewing reservations, guest preferences and special requests.
- Maintain accurate guest profiles, reservation details and operational records in the property management system.
- Process payments, deposits and foreign currency transactions in accordance with hotel procedures.
- Support room readiness coordination and keep guests informed of any arrangements affecting their arrival.

**Coordination & Follow-up**

- Work closely with Housekeeping, Concierge, Guest Experience, Food & Beverage and other departments to fulfil guest requests.
- Record and follow up on requests to ensure timely completion.
- Communicate relevant guest information and outstanding actions during shift handovers.
- Support colleagues during busy periods to maintain consistent service.

**Revenue & Product Knowledge**

- Identify opportunities to recommend room upgrades and resort experiences that suit guests’ interests.
- Maintain current knowledge of room categories, packages, promotions and loyalty programme benefits.
- Apply agreed rates and charges accurately and explain them clearly to guests.

**Standards & Safety**

- Follow front office procedures, brand standards and cash handling requirements.
- Protect guest privacy and handle personal information with discretion.
- Maintain a professional presentation and an organised reception area.
- Follow emergency procedures and promptly report safety concerns or unusual incidents.

**Experience & Qualifications**

- Previous experience in front office or guest services, preferably within a luxury hotel or resort.
- A qualification in hospitality or a related field is an advantage.
- Familiarity with Opera or a similar property management system is preferred.

**Skills & Competencies**

- Strong spoken and written English; additional languages are an advantage.
- Warm communication style and confident interpersonal skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Practical problem-solving skills and a strong commitment to following through on guest requests.
- Understanding of front office billing, payment handling and service standards.

**Personal Attributes**

- Approachable, attentive and proactive.
- Calm and professional under pressure.
- Collaborative and respectful of different cultures and individual needs.
- Flexible to work shifts, including nights, weekends and public holidays.

**What awaits you...**

- The opportunity to jo