Location: Remote/WFH Arrangement: Full time

ABOUT THE COMPANY:

The company is a 4-star apartment hotel located in the heart of Darwin's CBD, providing contemporary accommodation for both corporate and leisure travellers.

The property offers studio rooms and spacious one- and two-bedroom apartments catering to short stays, extended stays and business travellers, alongside conference and meeting facilities, dining, a fitness centre and swimming pool.

A significant part of the hotel's market is corporate accommodation, including regular business travelers, consultants, relocation teams and project-based workers requiring short and extended stays.

ROLE OVERVIEW:

The client is looking for an experienced Cluster Reservations & Groups Coordinator with at least three years of hotel reservations experience, including hands-on experience managing group bookings.

This role will primarily focus on handling reservation enquiries via phone and email, preparing quotes, processing bookings, coordinating rooming lists, managing booking amendments and following up on deposits. The position will also support corporate accommodation enquiries and identify opportunities to upsell suitable room types, accommodation options and extended stays.

The ideal candidate is organised, commercially aware and capable of managing their workload independently. They should be comfortable making routine operational decisions, prioritising competing tasks and following matters through to completion without requiring constant supervision.

Reporting directly to the client, the coordinator will work closely with the Reservations Supervisor on daily tasks and operational priorities. Pricing approvals and broader commercial decisions will remain with management.

RESPONSIBILITIES:

Reservations & Guest Enquiries

• Handle incoming reservation enquiries via phone and email across the three-property portfolio.
• Respond to guest and client questions regarding room types, availability, rates, booking conditions and accommodation options.
• Enter, amend and maintain reservations accurately within the relevant property management system.
• Follow up outstanding enquiries, provisional bookings and pending confirmations to support timely conversion.
• Maintain accurate reservation records, guest details, booking notes and special requirements.
• Coordinate booking changes, cancellations and other reservation-related requests.
• Ensure enquiries are handled professionally and followed through within appropriate timeframes.

Group Reservations & Coordination

• Manage group booking enquiries from initial enquiry through to confirmation and ongoing coordination.
• Prepare accommodation quotes and booking details in line with established pricing guidelines and approval processes.
• Enter and maintain group reservations, ensuring booking information is complete and accurate.
• Coordinate and maintain rooming lists, including guest names, room allocations, arrival and departure dates, and relevant booking requirements.
• Process group booking amendments, including changes to room allocations, guest details and stay dates.
• Monitor deposit requirements and follow up outstanding deposits and payment deadlines.
• Track booking deadlines, cut-off dates, outstanding information and other group booking requirements.
• Liaise with guests, corporate contacts and internal hotel teams to en