# Reservations All Rounder at AccorHotel

> Process and manage guest reservations across phone, email and online channels while supporting the wider reservations team.

- Company: AccorHotel
- Location: Surfers Paradise, QLD, Australia
- Places: Surfers Paradise, Australia
- Posted: 2026-11-05
- Team: Reservations department
- Work mode: On site
- Type: Part-time
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159797079-reservations-all-rounder
- Page: https://ye.saranatour.dev/jobs/reservations-all-rounder-accorhotel-kn79cy8whb93zg8q902b4j6b9d8hmm6r

## The posting

Reservations All Rounder
AccorHotel · Surfers Paradise, QLD, Australia

**About the role...**

We are seeking a Reservations All Rounder part-time position (minimum 30 hours per week) and casual to join our dynamic team. In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests. As an all-rounder, you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.

- Process and manage guest reservations across multiple channels, including phone, email, and online platforms
- Provide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional manner
- Maintain accurate and up-to-date reservation records in our booking systems and databases
- Handle payment processing and verify booking confirmations with guests
- Coordinate with other departments including housekeeping, front desk, and management to ensure smooth operations
- Manage cancellations, modifications, and special requests with flexibility and attention to detail
- Support team members across various reservations functions and provide backup coverage as needed
- Identify and resolve booking discrepancies and guest concerns promptly
- Maintain knowledge of room availability, rates, and promotional offerings
- Contribute to team goals and participate in continuous improvement initiatives
- exposure to group reservations

**About you...**

- Proven experience in a reservations, customer service, or hospitality environment
- Proficiency with reservations management systems and booking software
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Proficiency with Microsoft Office applications and general computer literacy
- Customer-focused mindset with a commitment to delivering exceptional service
- Problem-solving skills and ability to handle challenging situations calmly
- Attention to detail and accuracy in data entry and record-keeping
- Flexibility and willingness to adapt to changing priorities
- Knowledge of the hospitality or travel industry (preferred)
- Experience using Opera Cloud, resaweb, ACDC

**So, when will you be joining us?**

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
 • Ongoing career and professional development opportunities
 • A rewarding work environment
 • Global discounts on hotel accommodation & Food and Beverage

**What’s in it for you?**

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- Free staff meals during shift
- Generous ACCOR perks including discounted accommodation and restaurant’s
- A collaborative, vibrant culture
- Professional development opportunities
- A reward and recognition

**What are you waiting for? APPLY NOW!**