# Project Coordinator at AvePoint

- Company: AvePoint (avepoint.com)
- Location: Singapore
- Places: Singapore
- Posted: 2025-02-27
- Apply: https://www.avepoint.com/careers/job-detail?gh_jid=6667631
- Page: https://ye.saranatour.dev/jobs/project-coordinator-avepoint-kn7bemyt8j754y8haeq1c3h4ch8hk501

## The posting

Project Coordinator
AvePoint · Singapore

We are looking for an experienced **Project Coordinator** to support the **management and operations** of a digital platform. If you have a strong background in **project coordination, service support, and stakeholder management**, we want to hear from you!

#### **JOB SUMMARY**

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in **project management, service support, and user experience**.

### **KEY RESPONSIBILITIES**

#### **Business & Platform Operations:**

- Assist in business operations and coordination with training partners and customers.
- Assist and coordinate with various divisions in daily operations and escalations.
- Monitor issues, work items, and their resolution.
- Participate in project implementation processes.
- Develop and test cross-functional **Standard Operating Procedures (SOPs)**.
- Create and maintain **Business Continuity Planning (BCP) frameworks**.
- Establish and implement **Risk Assessment frameworks**.

#### **Service Support:**

- Manage all tickets that are inbound for the platform as **Level 1 resolution officer**.
- Implement and manage a **SaaS/PaaS Service Support Centre**.
- Develop user-facing service support content for the platform and website.
- Monitor **support tickets** and ensure quality resolution delivery.

#### **Training & Documentation:**

- Assist in onboarding training service providers, shipping lines, and users to the platform.
- Develop and maintain content related to user onboarding.

### **QUALIFICATIONS**

- 3+ years of **experience in project coordination**, preferably in a **digital platform environment**.
- Experience with **SaaS/PaaS platforms** and service support systems.
- Proficiency in **creating and maintaining documentation**, including **SOPs** and **user guides**.
- Strong **stakeholder management and coordination skills**.

**Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!**

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice).