Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

We are seeking a Principal Analyst to join our Fraud Analytics team to own the analytical strategy for assessing and mitigating fraud risk for digital transactions.

This role will report to the Senior Manager of Fraud Analytics. This senior individual contributor role will be central to driving actionable insights & defining the risk strategy across Toast’s Fintech ecosystem.

About this roll* (Responsibilities)

• Lead the definition and evolution of risk frameworks across the digital payments landscape, with a focus on guest fraud.
• Design, develop, and own core fraud and risk metrics that inform decision-making, performance measurement, and strategy.
• Partner with internal stakeholders (Product, Engineering, Risk Operations) to translate analytical insights into scalable solutions.
• Evaluate, integrate, and manage external data sources to enhance risk detection and decisioning capabilities.
• Define data requirements and partner with engineering to build and maintain reliable, production-grade data pipelines.
• Act as a thought leader in fraud analytics, setting best practices for measurement & risk modelling.

Do you have the right ingredients? (Qualifications)

• 6–8 years of experience in data analytics, payments risk & fraud; fintech experience is a plus.
• Very strong SQL & Python skills and proficiency with analytical tools.
• Proven ability to analyze large, complex datasets to extract actionable insights.
• Demonstrated experience owning ambiguous problem spaces and translating them into clear analytical frameworks and measurable outcomes.
• Exceptional communication skills, with a track record of influencing cross-functional stakeholders and executive leaders.
• Ability to thrive in a dynamic, fast-paced environment with competing priorities.
• Strategic thinker with high intellectual curiosity and a passion for driving impact.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic locat