POSITION PURPOSE

Your warm and engaging service is a hallmark of the exceptional resort experience we provide for guests of all ages. As a Pool Attendant, you will provide exceptional pool services to our Guests and help create memorable experiences.

ESSENTIAL FUNCTIONS

Responsible for providing pool services within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to Beach or Pool venues. Additional responsibilities are as follows:

• Respond to all interactions in an efficient, courteous and professional manner

• Assist guests with seating arrangements for their preferred location at the pool and surrounding areas

• Perform pool guest services (i.e. cool towels, refreshments, spritzing)

• Ensure that overall cleanliness and maintenance of our pools, pool decks and lawns exceeds expectations by picking up debris and ensuring receptacles are regularly maintained.

• Ensure all pool chairs not in use are straight with seat backs down

• Assist guests with proper towel registration

• Ensure that all pool safety rules are strictly enforced

• Ensure that non-guests are not using guest facilities

• Monitor slide to ensure all rules are followed

• Adhere to the State of Hawaii & ECOSURE food handling safety standards

• Actively participate in monthly departmental sales promotions

• Organize time so all side work is completed according to shift demand

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

• Focus attention on guest needs, remaining calm and courteous at all times

• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures

• Follow hotel and departmental policies, procedures and service standards

• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings

• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations

• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

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