Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next People Generalist.

About the job

This position is needed to support delivery of People priorities. This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.

Twilio is looking for a People Generalist who livesthe Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.

Responsibilities

In this role, you’ll:

• Partner with the HRBP team supporting our GTM and Marketingfunctions to support program roll-outs and on-going process execution
• Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
• Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
• Support HR Leader on ad hoc projects
• Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
• Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Program Management- annual cyclical events such as calibration, pulse surveys etc
• Maintain confidentiality of core HR data and projects

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twi