Key Responsibilities

1. Employee Onboarding & Joining Formalities

• Manage the end-to-end onboarding process for new Heartists across both properties.
• Ensure timely completion of joining documentation, background verification, and employee records.
• Coordinate with respective departments for induction, orientation, and joining arrangements.
• Maintain accurate employee information in HR systems and personnel files.
• Ensure a welcoming and seamless onboarding experience aligned with Accor standards.

2. People & Culture Inventory Management

• Manage and maintain People & Culture inventory, including uniforms, name badges, onboarding kits, stationery, and employee-related materials.
• Maintain accurate inventory records, stock registers, and issuance trackers.
• Coordinate with Procurement, Finance, and other departments for inventory requirements.
• Conduct periodic stock verification and ensure proper inventory controls.
• Monitor inventory consumption and plan replenishment to ensure operational efficiency.

3. Employee Probation & Confirmation Management

• Maintain and monitor probation trackers for all eligible Heartists.
• Coordinate with Heads of Departments for timely probation assessments and feedback.
• Prepare and issue probation confirmation, extension, and related correspondence.
• Ensure all probation reviews are completed within the stipulated timelines.
• Maintain updated documentation and records of probation decisions.

4. Fixed-Term Contract (FTC) Management

• Maintain a comprehensive tracker of all fixed-term contract employees.
• Monitor contract validity and upcoming expiry dates.
• Coordinate with Heads of Departments regarding contract renewals, extensions, and discontinuations.
• Prepare FTC renewal letters and ensure timely approvals and documentation.
• Ensure compliance with company policies and applicable employment regulations.

5. HR Operations & Documentation

• Maintain accurate and confidential employee personal files and HR records.
• Prepare employee letters, confirmations, certificates, and other HR correspondence.
• Update employee information and employment changes in HR systems.
• Maintain HR trackers, reports, and dashboards for management review.
• Support internal audits and ensure compliance with HR policies and procedures.

6. Heartist Experience & Engagement

• Act as a point of contact for employee queries related to onboarding, probation, and HR documentation.
• Support Heartist engagement activities, recognition programmes, and People & Culture initiatives.
• Promote Accor's Heartist culture and service values across both properties.
• Collaborate with departmental leaders to enhance employee satisfaction and workplace experience.

Qualifications & Experience

• Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field.
• Minimum 1–3 years of experience in Human Resources or People & Culture operations, preferably within luxury hospitality.
• Good understanding of employee onboarding, HR documentation, probation management, and employment contracts.
• Proficiency in MS Excel, Word, PowerPoint, and HR management systems.
• Strong organizational, coordination, and communication skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.