# PBX Operator - Fairmont The Red Sea (Saudi National) at AccorHotel

> Answer and route guest and internal calls, handle emergency communications, and keep call and message records at a luxury hotel.

- Company: AccorHotel
- Location: The Red Sea, , Saudi Arabia
- Places: The Red Sea, Saudi Arabia
- Posted: 2026-11-08
- Team: PBX / Front Office
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000160482749-pbx-operator-fairmont-the-red-sea-saudi-national-
- Page: https://ye.saranatour.dev/jobs/pbx-operator-fairmont-the-red-sea-saudi-national-accorhotel-kn7evk7zvgpwt5530hyjxx7kn58hvqbh

## The posting

PBX Operator - Fairmont The Red Sea (Saudi National)
AccorHotel · The Red Sea, , Saudi Arabia

**Key Responsibilities**

**Telephone & Communication Excellence:**

- Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.
- Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
- Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.
- Handle guest wake-up calls and special call requests accurately and punctually.

**Guest Assistance & Service Support:**

- Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
- Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
- Support service recovery by responding empathetically to guest concerns and escalating appropriately.

**Emergency & Safety Communication:**

- Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.
- Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.
- Maintain updated emergency contact lists and procedures.

**Operational Accuracy & Documentation:**

- Record and relay messages accurately and confidentially.
- Maintain call logs, wake-up call records, and other required documentation.
- Update and maintain internal extension lists and contact directories.

**Standards, Brand & Compliance:**

- Uphold Fairmont communication, grooming, and service etiquette standards at all times.
- Maintain strict confidentiality regarding guest information and sensitive situations.
- Ensure compliance with hotel policies, safety procedures, and data protection requirements.
- Participate in service culture training and continuous development programs.

**Qualifications & Experience:**

- Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.
- Diploma or certificate in Hospitality or related field is an advantage.

**Skills & Competencies:**

- Exceptional verbal communication and listening skills.
- Clear, pleasant speaking voice with excellent diction.
- Strong multitasking and time-management abilities.
- High attention to detail and accuracy.
- Ability to remain calm and professional under pressure.
- Proficiency in telephone systems and basic computer applications.
- Fluency in English required; additional languages are a strong advantage.

**Personal Attributes:**

- Polished, courteous, and professional demeanor.
- Discreet, trustworthy, and service-oriented.
- Calm, composed, and confident in emergency situations.
- Flexible to work shifts, including nights, weekends, and holidays.
- Passion for luxury hospitality and guest satisfaction.

- Strong understanding of ultra-luxury wellness concepts and brand alignment.
- Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
- Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
- A proactive, anticipatory approach with a strong sense of accountability and ownership.
- Impeccable grooming and personal presentation aligned with luxury standards.