# Operations Specialist at Octoenergy

> Review customer interactions with drivers for compliance and spot friction points to improve customer experience.

- Company: Octoenergy
- Location: London (GB)
- Places: London, United Kingdom
- Posted: 2026-11-06
- Team: Operations (QA team)
- Apply: https://jobs.lever.co/octoenergy/170151a9-a548-484f-9d31-4d4df419fa21
- Page: https://ye.saranatour.dev/jobs/operations-specialist-octoenergy-kn7bc7p8c5f967983jp853f6wn8hrbf0

## The posting

Operations Specialist
Octoenergy · London (GB)

**What we do.**Electric Car Leasing

**Why we do it.** Greener. Fairer. Future.

At Octopus EV, customers are at the absolute heart of everything we do. As our customer base grows rapidly, we are constantly seeking ways to deliver exceptional service that sets us apart from the rest of the leasing industry.

We are looking for a keen eye for detail to join our Operations team; someone who won’t just report on problems, but will help us truly understand what our customer-facing teams needs, where & why they face friction, and how we can proactively solve those challenges.

The QA team is responsible for reviewing our customer-facing interactions with drivers to ensure they remain fully compliant and follow internal processes, in line with our QA framework. Our goal is to increase the percentage of all interactions that are Quality Assured to continuously monitor the risk to our business of how we communicate with our customers and improve our customer experience.

### What you'll do

### What you'll need

### Why else you'll love it here

- 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - [Octopus Employee Benefits](https://octopus.energy/octopus-employee-benefits/)
- 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times [best company to work for in 2024](https://www.thetimes.com/static/best-places-to-work-2024-big/). We were named 6th out of the [top 100 start-ups](https://www.heytempo.com/super-startups-list-2025/) to work for by Tempo in 2025 and on Glassdoor we were voted [50 best places to work](https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-2022-LST_KQ0,27.htm) in 2022. Our Group CEO, Greg has recorded a [podcast about our culture](https://octopus.energy/blog/podcast/) and how we empower our people. We’ve also been placed in the [top 10 companies for senior leadership](https://www.businessleader.co.uk/the-top-25-uk-companies-for-senior-leadership-revealed-by-glassdoor/)

### Things to note

**About us**

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience