# Operations Lead at Opencall

- Company: Opencall (open-call.com)
- Location: New York City
- Places: New York, United States
- Posted: 2026-05-23
- Apply: https://jobs.ashbyhq.com/opencall/ab591f73-7b23-404d-b0ed-5c3287af5d34
- Page: https://ye.saranatour.dev/jobs/operations-lead-opencall-kn79j9j2ncyqz0jk8g7s9s6q858hawf8

## The posting

Operations Lead
Opencall · New York City

## **About OpenCall**

OpenCall builds AI phone agents for healthcare. We help medical groups automate the front desk: bookings, routing, reactivation, and operational follow-up across calls and texts.

Healthcare practices are drowning in phone volume, staffing shortages, missed calls, inconsistent workflows, and manual admin work. OpenCall gives them a 24/7 AI operator that actually understands their scheduling rules, specialties, providers, locations, escalation paths, and patient workflows.

We are growing fast, selling into multi-location healthcare groups, and need help scaling customer deployments, internal operations, and execution systems at much higher speed. The bottleneck is no longer demand. It is operational leverage.

That is where this role comes in.

## **About the Role**

This is a high-ownership operations role working directly with the founding team. You will help turn signed customers into successful deployments, messy internal processes into repeatable systems, and scattered execution into clear operating rhythm.

This is not a back-office coordinator role. It is an operator role. You will own the practical machinery that makes the company run better: implementation tracking, customer handoffs, internal workflows, metrics, reporting, support processes, and AI-enabled automation.

The right person is organized without being bureaucratic, intense without creating chaos, and practical enough to solve the actual problem instead of just making a prettier tracker.

## **What You’ll Own**

**Customer operations:** Build systems for customer status, open issues, follow-ups, health signals, escalations, feedback loops, and expansion readiness.

**Internal operating cadence:** Run weekly operating rhythms across implementation, support, sales handoffs, customer success, and leadership priorities.

**Process design:** Turn repeated founder or team workflows into lightweight, scalable systems. Examples include onboarding checklists, deployment trackers, escalation paths, customer health dashboards, support triage processes, and handoff templates.

**Implementation operations:** Help drive enterprise customer rollouts from signed contract to live deployment. Track owners, blockers, timelines, SOPs, customer requirements, and launch readiness across multiple accounts.

**AI-enabled automation:** Identify manual work across the company and turn it into AI-native workflows using tools like Claude, Zapier, Linear, HubSpot, Slack, and internal scripts.

**Metrics and reporting:** Build the reporting layer that tells us what is actually happening across deployment speed, customer health, usage, support volume, implementation blockers, and internal throughput.

**Sales-to-implementation handoffs:** Make sure deal context, pricing, workflow scope, promised functionality, timelines, and customer expectations transfer cleanly from sales into deployment.

**Support and QA operations:** Help create better systems for tracking issues, understanding failure modes, prioritizing fixes, and closing the loop with customers and internal teams.

**Special projects:** Own messy operational problems where there is no clear owner yet. Examples: improving deployment speed, building a customer health system, cleaning up implementation data, standing up a new reporting process, or creating a better procurement package.

## **Who You Are**

You are extremely organized, but not rigid.

You can take a vague problem