# Manager, Customer Success Account Management at Samsara

> Lead a team of account managers driving adoption, value, and renewals across mid-market customers, partnering with Sales on growth.

- Company: Samsara (samsara.com)
- Location: Remote - CA; Remote - IL; Remote - TX; Remote - WA (remote)
- Places: CA, IL, TX
- Posted: 2026-10-22
- Level: Manager II
- Team: Mid-Market Customer Success Account Management (CSAM)
- Work mode: Remote
- Apply: https://www.samsara.com/company/careers/roles/8232209?gh_jid=8232209
- Page: https://ye.saranatour.dev/jobs/manager-customer-success-account-management-samsara-kn7d1fsa68zjqpf7dgh834p4s18hn67q

## The posting

Manager, Customer Success Account Management
Samsara · Remote - CA; Remote - IL; Remote - TX; Remote - WA

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

**About the role:**

Samsara's Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew with confidence. As Manager II on the Mid-Market Customer Success Account Management (CSAM) team, you will lead a team of CSAMs responsible for driving adoption, value realization, and renewal outcomes across a portfolio of US Private Mid-Market customers. You will also collaborate extensively with the new business Sales team to drive account growth.

This is a leadership role at the center of a major transformation. We have combined two historically separate roles, one focused on adoption and one focused on renewals, into a single CSAM role that owns the full post-sale customer lifecycle through to the renewal negotiation and close. You will be on a founding team of CSAM leaders shaping what this new model looks like in practice. That means coaching your team through a significant shift in how they work, building the playbooks and inspection rhythms that make it successful, and helping establish the standard for how Samsara partners with customers from first value to renewal. The expectation is not just to run the team well, it is to make it fundamentally better.

On average, your CSAMs will have a portfolio of 100+ accounts, so you will need to use data, automation, and AI to help your team focus where it matters most.

**This is a remote position open to candidates residing in the US, excluding the SF Bay Metro, NYC Metro, and Washington DC Metro.**

**You should apply if:**

- **You want to impact the industries that run our world:**Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- **You thrive the most when solving problems:** Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Account Management team. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- **You are a natural relationship builder:**Whether the relationship is with our customers or with cross-functi