Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to CICS and WAS. The Mainframe Systems Programmer provides support for on-going projects that require the installation, testing, and implementation of new operating systems and other 'system' software. Also, the Maintenance and debugging of systems software. Coordination and the IOGEN work for new MF hardware. Research and evaluation of new software and hardware products, assisting team members and other areas with technical questions and problem resolution. Monitoring and tuning of systems software. Functional knowledge, use of z/OS components and detailed knowledge of support products such as tape management, scheduling, security, monitoring systems, etc.

Key Areas of Focus for this Role

• Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS / WAS and related OEM software products.
• Provide support on 24 x 7 x 365 basis and in multiple time zones.
• Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
• Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures g:
• Implementing vendor product specific corrections (“fixes”) and
• Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer
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What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

Bachelor’s degree required and/or equivalent work experience.

5+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS / WAS and OEM product support.

Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.

Thorough working knowledge and experience with the use of IBM’s SMP/E.

Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.

Thorough working knowledge of products used to monitor performance of CICS TS regions.

Self-moti