# Legal Services Manager at Twilio

> Review and negotiate high-volume commercial contracts and handle first-line legal requests for GTM and carrier relations teams.

- Company: Twilio (twilio.com)
- Location: Remote - United Kingdom (remote)
- Places: Remote, United Kingdom
- Posted: 2026-10-21
- Level: Manager
- Team: Legal Operations, Center of Excellence
- Work mode: Remote
- Apply: https://job-boards.greenhouse.io/twilio/jobs/8303973
- Page: https://ye.saranatour.dev/jobs/legal-services-manager-twilio-kn7bn07s7cwckyqmhr3nvvdays8hcbj2

## The posting

Legal Services Manager
Twilio · Remote - United Kingdom

**Who we are**

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**

Join the team as Twilio's next Legal Services Manager.

**About the job**

We are looking for a Legal Services Manager to join our Center of Excellence function within our larger Legal Operations Team. In this role, you will be responsible for reviewing and vetting high-volume, repeatable work across multiple facets of the Legal Team and serving as the initial legal point of contact. You will also support ad-hoc operational activities to make the Legal Team more efficient.

**Responsibilities**

In this role, you’ll be responsible for the following:

_Legal Support Requests & Commercial Contracts_

- Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries
- Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
- Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template

_Legal Processes & Operations_

- Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices
- Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
- Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook
- Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions

**Qualifications**

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

**Required**

- A bachelor’s degree
- 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
- Strong working knowledge of commercia