# Legal Receptionist & Client Intake Coordinator at D2B

- Company: D2B
- Location: Manila, Philippines (remote)
- Places: Manila, Remote, Philippines
- Posted: 2026-08-14
- Apply: https://apply.workable.com/d2b-1/j/4EFFDCC78E/
- Page: https://ye.saranatour.dev/jobs/legal-receptionist-client-intake-coordinator-d2b-kn77zjmkk0krk1ek6btfyqane58hc5kt

## The posting

Legal Receptionist & Client Intake Coordinator
D2B · Manila, Philippines

**Position:** Legal Receptionist & Client Intake Coordinator

**Salary:** Php 65,000 - Php 80,000

**Working Hours & Conditions:** AU Hours (Mid-day to 8pm or 9pm)

**Holidays:** Aligned with Australian Public Holidays

**Employment:** Independent Contractor

**ABOUT THE COMPANY:**

A premier Australian legal practice with offices spanning Adelaide, Modbury, and Melbourne. Specializing in family law, wills and estates, criminal law, and traffic matters, dedicated to providing professional, practical, and cost-effective representation. The firm takes pride in delivering clear, compassionate, and highly responsive support to clients navigating complex legal matters.

As the practice continues to grow, the company is seeking a confident, articulate, and highly organized **Legal Receptionist & Client Intake Coordinator** to serve as the key initial ambassador for prospective and existing clients.

**ROLE OVERVIEW:**

The Legal Receptionist & Client Intake Coordinator will manage incoming enquiries, rapidly convert prospective leads into consultations, coordinate legal calendars, and deliver end-to-end administrative excellence.

This is a high-touch reception, client intake, and administration role designed to bridge client inquiries with the firm's legal experts. The core priority is ensuring every potential client receives a prompt, empathetic, and professional experience from their first point of contact through to their initial consultation. Speed of response, natural phone presence, and methodical follow-up are critical to driving conversion and preventing opportunities from slipping through the cracks.

**RESPONSIBILITIES:**

### Client Intake & Lead Conversion (Primary Focus)

- Serve as the first, professional point of contact for prospective clients via phone and electronic channels.
- Review incoming website forms, emails, and phone leads promptly to evaluate and gather preliminary intake details.
- Confidently guide qualified prospective clients into booked appointments with the appropriate member of the legal team.
- Send timely appointment confirmations, calendar invites, and onboarding materials.
- Maintain a dedicated focus on converting qualified inquiries into scheduled consultations.

### Lead Follow-Up & Nurturing

- Proactively reach out to leads using structured follow-up cadences via phone, SMS, and email.
- Schedule recurring call attempts and maintain long-term touchpoints (spanning days to months) for complex or delayed prospects.
- Keep comprehensive, meticulous notes of all client interactions, attempted contacts, and next action items.

### Calendar & Appointment Management

- Coordinate and manage calendars for the firm’s legal team across multiple time zones.
- Create and distribute Microsoft Teams links, calendar invitations, and meeting updates.
- Ensure attorneys are fully briefed with necessary client background info ahead of scheduled consultations.

### System & Intake Administration (Setify)

- Enter, update, and manage prospect data within Setify and integrated legal software.
- Facilitate Setify-based intake workflows for family law (and expanding practice areas such as wills and estates).
- Ensure data completeness and integrity across all connected practice systems prior to consultations.

### Remote Reception & Practice Support

- Provide reliable remote reception coverage during designated hours, answering general inquiries a