# IT Support Engineer at Stripe

> Provide in-person and remote technical support for Stripe employees, troubleshooting hardware, software, and office technology.

- Company: Stripe (stripe.com)
- Location: San Francisco
- Places: San Francisco, United States
- Posted: 2026-11-03
- Level: Tier 1
- Team: Corporate Technology (CorpTech) Services
- Work mode: On site
- Apply: https://stripe.com/jobs/search?gh_jid=8328323
- Page: https://ye.saranatour.dev/jobs/it-support-engineer-stripe-kn729tqmkqw1t3fc4evwd8vqsd8hh1gf

## The posting

IT Support Engineer
Stripe · San Francisco

## **Who we are**

### **About Stripe**

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

### **About the team**

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.

We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

## **What you’ll do**

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.

### **Responsibilities**

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Deliver handson support for executive devices (macOS, iOS), including provisioning, configuration, secure migrations, and travel tech readiness.
- Enable high-stakes meetings and events through thorough pre-checks, active conferencing troubleshooting, and dedicated meeting-day technical support.
- Manage rapid incident response, containment playbooks, and dedicated SLA-tiered ticket queues for high-sensitivity executive requests.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Assist with new hire onboarding and training curriculum
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
- Contribute to shared global IT off-boarding tasks and responsibilities
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
- Create and update technology documentation for internal IT teams and for Scale employees.

## **Who you are**

You have the ability to take initiative on tickets and cont