In-Room Dining Supervisor

Location: Riyadh, Saudi Arabia Department: Food & Beverage – In-Room Dining Employment Type: Full-Time Reporting To: Assistant Food & Beverage Manager

Job Summary

Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team.

The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction.

As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening.

Key Responsibilities

In-Room Dining Operations & Service Excellence

• Supervise daily in-room dining operations to ensure efficient, professional, and personalized service.
• Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards.
• Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.
• Monitor service quality, food presentation, temperature, and order accuracy before delivery.
• Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences.
• Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.
• Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.
• Ensure all operational procedures comply with approved Mantis and Accor brand requirements.

Luxury Guest Experience & Personalization

• Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning.
• Anticipate guest needs and ensure personalized dining experiences.
• Handle guest requests, feedback, and complaints professionally and efficiently.
• Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.
• Ensure guest preferences and special requests are communicated accurately to relevant departments.
• Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.
• Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.

Pre-Opening Operational Readiness

• Support the setup and implementation of the In-Room Dining department's operational procedures and service standards.
• Assist in preparing departmental checklists, service sequences, and standard operating procedures.
• Coordinate the setup and organization of in-room dining service stations, equipment, and supplies.
• Support the identification and preparation of operating supplies and equipment (OS&E) required for the department.
• Participate in menu familiarization, service rehearsals, and operational simulations before opening.
• Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines.
• Support the recruitment, onboarding, and training of in-room dining Heartists.
• Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness r