# Implementation and Support Specialist at Valsoft Corporation

- Company: Valsoft Corporation
- Location: Adelaide, South Australia, Australia
- Places: Adelaide, Australia
- Posted: 2026-08-06
- Apply: https://apply.workable.com/valsoft-corp/j/7BAAAEB921/
- Page: https://ye.saranatour.dev/jobs/implementation-and-support-specialist-valsoft-corporation-kn736gv51a9tkep913ywjbm0hn8hdzzz

## The posting

Implementation and Support Specialist
Valsoft Corporation · Adelaide, South Australia, Australia

**Job summary**

Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

Position Functions

· **Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols.**

· **Diagnose and resolve technical hardware and software issues.**

· **Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these.**

· **Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick-off through to go-live.**

· **Configure and manage integrations between the Easy Employer Software suite and clients’ third-party payroll, HR, and other business systems.**

· **Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets.**

· **Liaise with clients, internal teams and third-party vendors to gather requirements, resolve issues, and ensure successful project outcomes.**

· **Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery.**

· **Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels.**

· **Identify and handle situations requiring urgent attention; notify and escalate to Management when required.**

· **Remain current with system information, changes, and updates.**

· **Execute any technical projects or tasks, as reasonably requested by management.**

· **Attend any meetings, training and development courses determined and provided by the Company.**

· **Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset.**

· **Produce documentation and how-to-guides for new and existing procedures that are not yet accurately documented.**

Working Relationships

· **Report to and work in conjunction with management (direction, guidance, policy, and procedures)**

· **Collaborate with internal implementation, support and development teams, and liaise with third-party vendors to deliver integration projects**

· **Communicate directly with clients (deliver implementation, integration, and project support)**

**Requirements**

· **High level Customer Service and interpersonal communication skills essential.**

· **Previous experience with Workforce Management Systems preferred**

· **Excellent time-management skills and ability to prioritise appropriately.**

· **Strong work ethic; can work without close supervision.**

· **Creative problem-solving skills and ability for lateral thinking.**

· **Demonstrated experience in project management, coordinating multiple implementation projects concurrently and delivering to agreed timelines and outcomes.**

· **Experience with software integrations (APIs, file-based imports/exports, or similar) between business systems highly regarded.**