# Hostess at AccorHotel

> Greet and seat restaurant guests, take reservations, and handle complaints while keeping the hostess stand organized.

- Company: AccorHotel
- Location: Dubai, Dubai, United Arab Emirates
- Places: Dubai, United Arab Emirates
- Posted: 2026-11-04
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159591433-hostess
- Page: https://ye.saranatour.dev/jobs/hostess-accorhotel-kn7a052aeb2stz1vpjp25z9xhh8hj9m4

## The posting

Hostess
AccorHotel · Dubai, Dubai, United Arab Emirates

- Maintain complete knowledge of:
 - Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
 - Restaurant reservation procedures
 - Daily house count, arrivals, departures, VIP’s
 - Scheduled in-house group activities, locations and times
 - All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

- 2-4 years’ experience in service or hostess position
- Strong guest and employee interpersonal skills
- Guest experience centric
- Good beverage/wine knowledge
- Fluent in English