Maintain complete knowledge of:

Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code

Restaurant reservation procedures

Daily house count, arrivals, departures, VIP’s

Scheduled in-house group activities, locations and times

All department policies / service procedures

Answer telephone within 3 rings, using correct salutations and telephone etiquette.

Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.

Communicate reservation or cancellation changes to management as they arise throughout the shift.

Monitor the preparation of own assignments, ensuring compliance to departmental standards.

Ensure that all menu’s, check folders are cleaned and in sufficient quantity.

Ensure that the hostess stand is cleaned and organized.

Review the Reservation book, pre-assign designated tables and follow up on all special requests.

Greet the guests at the entrance of the restaurant.

Seat Guest accordingly to floor plan / being fair to each waiter.

Be familiar with hotel services / activities to respond to guest inquiries accurately.

Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.

Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

2-4 years’ experience in service or hostess position

Strong guest and employee interpersonal skills

Guest experience centric

Good beverage/wine knowledge

Fluent in English