# Guest Service Agent - Health Club at AccorHotel

> Welcome guests and handle reservations, memberships, payments and inquiries for the Health Club, pool and gym.

- Company: AccorHotel
- Location: Dubai, Dubai, United Arab Emirates
- Places: Dubai, United Arab Emirates
- Posted: 2026-11-04
- Team: Health Club / Front Office
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159547460-guest-service-agent-health-club
- Page: https://ye.saranatour.dev/jobs/guest-service-agent-health-club-accorhotel-kn76tws44ewswgbp695cqcxtjs8hkn76

## The posting

Guest Service Agent - Health Club
AccorHotel · Dubai, Dubai, United Arab Emirates

- Welcome and assist hotel guests, club members, and visitors in a warm, friendly, and professional manner, ensuring excellent guest service in line with hotel standards.
- Handle guest inquiries, telephone calls, reservations, and bookings for the Health Club, swimming pool, gym, sports facilities, and recreational activities.
- Manage guest registration, membership verification, facility access, and daily attendance records, ensuring accurate documentation.
- Provide information about Health Club facilities, membership packages, sports activities, promotions, and other hotel services.
- Process payments, membership fees, and facility charges accurately in accordance with hotel financial procedures.
- Coordinate with Front Office, Housekeeping, Engineering, and the Sports & Recreation team to ensure smooth daily operations and guest satisfaction.
- Handle guest requests, feedback, and complaints professionally, ensuring timely resolution and escalating concerns when necessary.
- Maintain the cleanliness, organisation, and presentation of the reception area and ensure facilities meet hotel hygiene and safety standards.
- Promote Health Club memberships, sports programmes, fitness activities, and recreational services to maximise guest engagement and revenue opportunities.
- Support the organisation of sports events, recreational activities, and special promotions while ensuring compliance with hotel policies and standard operating procedures.

- Previous experience in a luxury hotel, resort, health club, or sports and recreation facility is preferred.
- Excellent communication and interpersonal skills with a strong guest-service orientation.
- Good knowledge of hotel operations, fitness facilities, and recreational services.
- Proficiency in Microsoft Office and hotel reservation or membership management systems.
- Ability to handle multiple tasks while maintaining professionalism and attention to detail.
- Strong teamwork, problem-solving, and organisational skills.
- Flexible to work shifts, weekends, and public holidays according to operational requirements.