Location Details: Romania - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you'll get to do...

• Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments
• Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools
• Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC
• Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities
• Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues

Your experience should include...

• 2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role
• Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks
• Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk
• Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues
• Comfortable using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services
• Excellent written English skills, with the ability to deliver clear, accurate, and customer-friendly technical explanations

You might also have...

• Experience working in a dedicated 2nd Line Technical Support environment
• Experience with monitoring and alerting tools, server health checks, and incident management processes
• Experience working with APIs, webhooks, cron jobs, and scheduled tasks
• Experience with cloud platforms, domain registrar processes, or website performance troubleshooting involving caching, CDNs, PHP limits, and database performance
• Experience using AI-powered tools and technologies, with hands-on experience using Claude Code considered a strong advantage

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and peop